Support

The CENTS™ helpdesk is staffed to supply our customers with the highest level of expertise possible. Our technicians bring nearly 10 years combined computer network simulator and over 30 years real-world computer networking experience. Assistance is available to CENTS™ customers 24 hours a day, seven days a week, 365 days a year. During normal business hours (7:30 am to 5:00 CST) immediate assistance is available.  Outside of business hours, an on-call engineer is ready to support CENTS™ customers.

CENTS™ Knowledge Base

Have a question? We may already have an answer for you. For technical questions regarding the CENTS™ simulators, please visit our extensive Knowledge Base. There customers will find previously identified solutions to problems they may encounter.

CENTS™ Help Desk

For technical issues regarding a CENTS™ simulators, please contact our Helpdesk line at 1-866-206-8146 extension 373 to open a Customer Service Request (CSR).

Customers may also send an email to the CENTS™ Help Desk to open a CSR.  Please clearly state your problem and provide us with your contact information, including a phone number where you may be reached.

Our Help Desk technicians will respond to opened CSRs based on priority. Please see refer to the CENTS™ User's Guide for more information. E-mails received during off-hours, weekends and holidays will be answered within 48 hours.

Chat Services

Live Chat is also available to CENTS™ customers from (7:30 am to 5:00 CST) to resolve issues and answer questions (see the CENTS™ User's Guide for more information on Live Chat and configuration information).